cloudhubnovaex

Privacy Policy

Last updated: 15 January 2026

Introduction

cloudhubnovaex S.A. ("we," "our," or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website cloudhubnovaex.pro and use our CRM comparison and consultation services.

Data Controller Information

The data controller responsible for your personal data is:

Data Collection

We collect information that you provide directly to us and information that is automatically collected when you use our website. The data we collect includes:

  • Personal Information: Name, email address, phone number, business name, and business type when you contact us or request our services
  • Business Information: Details about your beauty business, current systems, team size, and CRM requirements
  • Communication Data: Records of our correspondence and consultation sessions
  • Technical Data: IP address, browser type, device information, and website usage patterns
  • Cookie Data: Information collected through cookies and similar technologies as described in our Cookie Policy

How We Use Your Information

We use of your data for the following purposes:

  • Providing CRM consultation and comparison services
  • Responding to your enquiries and requests
  • Customising our recommendations to your business needs
  • Improving our website and services
  • Sending you relevant information about CRM solutions and industry updates (with your consent)
  • Complying with legal obligations and protecting our legitimate interests

Legal Basis for Processing

Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:

  • Contract: To provide our consultation services and fulfil our contractual obligations
  • Legitimate Interest: To improve our services, conduct business analytics, and protect our business
  • Consent: For marketing communications and non-essential cookies
  • Legal Obligation: To comply with applicable laws and regulations

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner. For detailed information about our use of cookies, please see our Cookie Policy.

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your data in the following circumstances:

  • Service Providers: With trusted third parties who assist us in operating our website and providing our services
  • Legal Requirements: When required by law or to protect our rights and safety
  • Business Transfers: In connection with a merger, acquisition, or sale of assets
  • Consent: With your explicit consent for specific purposes

International Data Transfers

Your data may be transferred to and processed in countries outside the European Economic Area (EEA). When we transfer data internationally, we ensure appropriate safeguards are in place, such as adequacy decisions or standard contractual clauses approved by the European Commission.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy. Generally, we keep:

  • Client consultation records for 7 years after the last contact
  • Website analytics data for 26 months
  • Marketing consent records until you withdraw consent
  • Legal and compliance records as required by applicable law

Your Rights

Under GDPR, you have the following rights regarding your personal data:

  • Access: Request a copy of the personal data we hold about you
  • Rectification: Request correction of inaccurate or incomplete data
  • Erasure: Request deletion of your personal data in certain circumstances
  • Restriction: Request limitation of processing in certain situations
  • Portability: Request transfer of your data to another controller
  • Objection: Object to processing based on legitimate interests or for direct marketing
  • Withdraw Consent: Withdraw consent for processing based on consent

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, access controls, regular security assessments, and staff training on data protection.

Children's Privacy

Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal data, please contact us so we can take appropriate action.

Contact Information

If you have any questions about this Privacy Policy, wish to exercise your rights, or need to contact us regarding data protection matters, please reach out to us:

Supervisory Authority

You have the right to lodge a complaint with the Portuguese Data Protection Authority (Comissão Nacional de Proteção de Dados - CNPD) if you believe we have not handled your personal data in accordance with applicable law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.