Terms of Service

Last updated: 15 January 2026

Acceptance of Terms

By accessing and using the website cloudhubnovaex.pro and engaging our CRM comparison and consultation services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing our services. cloudhubnovaex S.A. reserves the right to modify these terms at any time without prior notice.

Service Description

cloudhubnovaex provides CRM software comparison and consultation services specifically for beauty businesses including salons, spas, beauty clinics, and wellness centres. Our services include business assessment, platform analysis, implementation planning, and ongoing consultation support. We do not sell CRM software directly but provide independent advisory services.

User Obligations

When using our services, you agree to:

Provide accurate and complete information about your business needs and requirements
Use our services only for lawful business purposes
Not reproduce, distribute, or commercially exploit our proprietary analysis and recommendations without written permission
Respect the confidentiality of any information shared during consultation sessions
Pay all fees and charges associated with your chosen service package in a timely manner
Not use our services to compete with cloudhubnovaex or to develop competing services

Service Limitations

Our services are advisory in nature. While we provide expert recommendations based on our analysis, we cannot guarantee specific business outcomes or results from implementing our recommendations. The final decision on CRM selection and implementation remains entirely with the client. We are not responsible for any issues arising from third-party CRM platforms or implementation partners.

Payment Terms

Fees for our consultation services are outlined in our pricing packages. Payment is required before service delivery unless alternative arrangements have been agreed in writing. All prices are quoted in Euros (EUR) and exclude applicable VAT. Late payment may result in suspension of services and additional charges.

Intellectual Property

All content on the cloudhubnovaex website, including text, graphics, logos, analysis methodologies, and software, is the property of cloudhubnovaex S.A. and is protected by Portuguese and international copyright laws. Our consultation reports and recommendations are provided for your internal business use only and may not be redistributed, published, or used for commercial purposes without our express written consent. You retain ownership of any business information you provide to us during the consultation process.

Confidentiality

We maintain strict confidentiality regarding all client information and business details shared during our consultation process. We will not disclose your business information to third parties without your consent, except as required by law or as necessary to provide our services (such as when recommending specific CRM vendors based on your requirements).

Limitation of Liability

To the maximum extent permitted by law, cloudhubnovaex S.A. shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your use of our services. Our total liability to you for any claims arising from our services shall not exceed the amount you paid for those services. Some jurisdictions do not allow the exclusion of certain warranties or the limitation of liability for consequential damages, so these limitations may not apply to you.

Disclaimers

Our services are provided on an "as is" and "as available" basis. We make no warranties, expressed or implied, regarding the accuracy, reliability, or completeness of our recommendations. We do not warrant that our services will meet your specific requirements or that they will be uninterrupted or error-free. The CRM market is constantly evolving, and recommendations are based on information available at the time of analysis.

Indemnification

You agree to indemnify, defend, and hold harmless cloudhubnovaex S.A., its officers, directors, employees, and agents from and against any and all claims, damages, obligations, losses, liabilities, costs, or debt, and expenses (including but not limited to legal fees) arising from your use of our services or your violation of these Terms of Service.

Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of Portugal, without regard to its conflict of law provisions. Any legal action or proceeding arising under these terms shall be brought exclusively in the courts of Porto, Portugal, and you hereby consent to the personal jurisdiction and venue of such courts.

Dispute Resolution

In the event of any dispute arising from these terms or our services, we encourage resolution through direct communication. If informal resolution is not possible, disputes shall be resolved through binding arbitration in accordance with the Portuguese Arbitration Law, conducted in English or Portuguese in Porto, Portugal.

Termination

Either party may terminate the service agreement at any time with written notice. cloudhubnovaex reserves the right to terminate or suspend access to our services immediately, without prior notice or liability, if you breach any of these Terms of Service. Upon termination, your right to use our services will cease immediately, but any confidentiality obligations and limitation of liability provisions shall survive termination.

Severability

If any provision of these Terms of Service is deemed invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect. The invalid provision shall be replaced with a valid provision that most closely reflects the intent of the original provision.

Changes to Terms

cloudhubnovaex reserves the right to modify these Terms of Service at any time. We will notify users of any material changes by posting the updated terms on our website and updating the "Last updated" date. Your continued use of our services after any modifications constitutes acceptance of the updated terms.

Contact Information

If you have any questions about these Terms of Service, please contact us at:

Email: legal@cloudhubnovaex.pro
Phone: +351 229 640 044
Address: cloudhubnovaex S.A., Rua do Carmo 243, 4037-474 Porto, Portugal

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